Test B2B Corporate Limited

Data Protection Complaints Handling Policy Test B2B Corporate Limited Company Number: TEST0001 1. Introduction This Data Protection Complaints Handling Policy outlines the procedures for addressing complaints related to data protection at Test B2B Corporate Limited, in compliance with the Data (Use and Access) Act 2025 (DUAA). We are committed to ensuring that all complaints are handled promptly, fairly, and transparently. 2. Scope This policy applies to all individuals and entities who have concerns regarding Test B2B Corporate Limited’s handling of personal data, including customers, employees, and third parties. 3. Complaint Intake Channels Complaints can be submitted through the following channels: - Email: complaints@testb2bcorporate.co.uk - Post: Data Protection Officer, Test B2B Corporate Limited, [Insert Address Here] - Telephone: 020 1234 5678 All complaints must include the complainant's name, contact information, and a detailed description of the issue. 4. Acknowledgement of Complaints Upon receipt of a complaint, Test B2B Corporate Limited will acknowledge the complaint within 30 calendar days, as mandated by the DUAA. The acknowledgement will include a reference number and information on the next steps in the complaints process. 5. Investigation Timeline Following the acknowledgment, we will conduct a thorough investigation into the complaint. The investigation will be completed within 60 calendar days from the date of acknowledgment. If additional time is required, the complainant will be informed of the reasons for the delay and the expected timeframe for resolution. 6. Resolution and Communication Once the investigation is complete, Test B2B Corporate Limited will communicate the findings and any actions taken to the complainant in writing. This communication will include: - A summary of the investigation process - The outcome of the investigation - Any remedial actions taken or proposed - Information on the complainant’s right to escalate the matter to the Information Commissioner’s Office (ICO) if they remain dissatisfied 7. Record-Keeping Mandates Test B2B Corporate Limited will maintain a record of all complaints received, including details of the complaint, investigation findings, and actions taken. These records will be retained for a minimum of three years from the date of the complaint to ensure compliance with the DUAA and to facilitate any necessary audits or reviews. 8. Review of Policy This policy will be reviewed annually or in response to significant changes in legislation or operational practices. Any amendments will be communicated to all relevant stakeholders. 9. Contact Information For further information regarding this policy or to discuss any concerns, please contact our Data Protection Officer at: Email: dpo@testb2bcorporate.co.uk Telephone: 020 1234 5678 10. Conclusion Test B2B Corporate Limited is committed to protecting personal data and ensuring that all complaints are handled in accordance with the Data (Use and Access) Act 2025. We value feedback and strive to improve our data protection practices continuously.

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